extending
communications
Telephone Systems
The rapidly converging technologies of traditional IT and telecommunications have led XBS to become experts in both disciplines. Our telecom offering is based around industry leading technologies from world class manufacturers such as Cisco, Avaya and Mitel.
The humble telephone has become a powerful tool for business and a vital part of our everyday lives. We have all come to depend on speed dialling, in-built phone directories, on-hook dialling, voicemail, conference calls and much more.
In addition the interaction between your phone and your PC is now also taken for granted, with phone manager software products allowing us to integrate the phone system with other well known technologies such as CRM, Outlook and call centre applications.
Emerging technologies such as SIP Trunking and mobile twinning are becoming more common allowing us, for example, to have a single number and voicemail box for all our telecom devices, giving us more freedom and flexibility.
VoIP and Skype are offering customers potentially huge cost savings especially when coupled with the most cost effective call plans from a single billing platform, offered by Xtreme Business Solutions.
Business leaders know they must evolve into true customer-driven enterprises in order to gain customer loyalty and increase profits. However, it is often difficult to achieve this in a cost effective manner whilst maintaining a competitive edge at the same time. Intelligent communications solutions more efficiently and effectively connect customers with the right people and processes, across locations and business functions.
Customers are no longer tied to single-line home telephones. Rather, they have alternative ways of communicating such as instant messaging, emailing, or using the web. At the same time, they demand greater responsiveness and expertise in addressing questions and issues when they call the customer service centre. As interactions become more multimodal and collaborative, businesses must leverage all of their resources to offer a highly satisfactory experience for their customers.
Consistently meeting and exceeding customer expectations across all points of contact requires a thoughtful intelligent communications platform. Such a platform must connect contact centre communications applications with other business applications, thus allowing customer care decisions to be driven by information such as the customer's preferences and transaction history.
XBS offers intelligent communication solutions that help businesses achieve the highest level of customer service while maximising resources across locations and divisions.
Telephone Systems
The rapidly converging technologies of traditional IT and telecommunications have led XBS to become experts in both disciplines. Our telecom offering is based around industry leading technologies from world class manufacturers such as Cisco, Avaya and Mitel.
The humble telephone has become a powerful tool for business and a vital part of our everyday lives. We have all come to depend on speed dialling, in-built phone directories, on-hook dialling, voicemail, conference calls and much more.
In addition the interaction between your phone and your PC is now also taken for granted, with phone manager software products allowing us to integrate the phone system with other well known technologies such as CRM, Outlook and call centre applications.
Emerging technologies such as SIP Trunking and mobile twinning are becoming more common allowing us, for example, to have a single number and voicemail box for all our telecom devices, giving us more freedom and flexibility.
VoIP and Skype are offering customers potentially huge cost savings especially when coupled with the most cost effective call plans from a single billing platform, offered by Xtreme Business Solutions.
Business leaders know they must evolve into true customer-driven enterprises in order to gain customer loyalty and increase profits. However, it is often difficult to achieve this in a cost effective manner whilst maintaining a competitive edge at the same time. Intelligent communications solutions more efficiently and effectively connect customers with the right people and processes, across locations and business functions.
Customers are no longer tied to single-line home telephones. Rather, they have alternative ways of communicating such as instant messaging, emailing, or using the web. At the same time, they demand greater responsiveness and expertise in addressing questions and issues when they call the customer service centre. As interactions become more multimodal and collaborative, businesses must leverage all of their resources to offer a highly satisfactory experience for their customers.
Consistently meeting and exceeding customer expectations across all points of contact requires a thoughtful intelligent communications platform. Such a platform must connect contact centre communications applications with other business applications, thus allowing customer care decisions to be driven by information such as the customer's preferences and transaction history.
XBS offers intelligent communication solutions that help businesses achieve the highest level of customer service while maximising resources across locations and divisions.
